Privacy Policy

Privacy Policy

Privacy and Cookie Information for the "NEXT DOOR Platform"

Simplified disclosure

This information refers to the overall management of the data processed by the “Next Door platform”. The Platform consists of an information and management site - - and an application downloadable through the online App stores – “Next Door”.

The purpose of the privacy policy is to provide maximum transparency regarding the information that the Platform collects and the ways in which it uses it. In compliance with the European legislation on privacy - European Regulation GDPR n. 679/2016 - and the Portuguese legislation adapted accordingly, the Platform respects and protects the confidentiality and security of the personal data of visitors and users, and registered users, making every possible and proportionate effort not to harm the rights of individuals.

The main purpose of the Platform is the display of existing services for subjects (older people) in their neighborhoods, based on the map and the location. Within this purpose, users (organisations) will create an account on the Platform and will be able to upload information about them and their services.

The Platform does not publish advertisements, does not use data for the purpose of sending advertising, but does use third-party services in order to improve their use. Such third parties may collect user data and then use it to send personalized advertisements on other sites. However, this site makes every effort to protect the privacy of users and minimize the collection of personal data.

The Platform also uses social plugins to simplify the sharing of articles on social networks. These plugins are configured so that they send cookies (and therefore possibly collect data) only if the user clicks on the specific link of the social network (plugin).

For information purposes, it is specified that the management of cookies is articulated, both by the site manager (who may not be able to manage third-party cookies correctly) and by the user (who may block cookies essential for the functioning of the site). So, a better and simpler way to protect privacy is to use anti-tracking tools, which then block the tracking by sites (read ->  Protect online privacy . We recommend using Privacy Badger and uBlock Origin).

For more information, you can read the complete information below.

Complete information

This information refers to the overall management of the data processed by the “Next Door Platform”. The Platform consists of an information and management site – - and an application downloadable through the online App stores – “Next Door”.

Data controller

The data controller is the company …………………………………. The contact details are: …………………………………

Purpose of the processing
The main purpose of the Platform is the display of existing services for subject (older people) in their neighbourhoods, based on the map and the location. The service therefore consists in facilitating the meeting between the demand and the offer of help in the various foreseen situations.

The processing of the data collected by the solution is aimed at the management of the service and the instrumental and necessary activities for the provision of the service. The specific purposes are as follows:

A - Management of services for older people

The service is intended as a meeting between the demand for help (from the older people) and the available services (from organisations) listed on the platform.

The presence of organizations with the role of overseeing and monitoring the services is also envisaged. These organizations will only process statistical data in an aggregate and anonymous form.

B - Neighborhood management

Neighborhood management allows individuals to join Facebook groups created and lead users to an external link.

C – Ancillary activities

These activities consist in communicating any data to third parties who perform functions necessary or instrumental to the operation of the service and to allow third parties to carry out technical, logistical and other activities on behalf of the owner. Any suppliers have access only to personal data that are necessary to carry out their duties and undertake not to use the data for other purposes and are required to process personal data in compliance with current regulations. Some data collected, such as the users' email address, can be used by the owner to communicate to the users’ information relating to the status of the service, updates and other communications relating to the service itself.

D - Statistics (analysis)
This involves the collection of data and information in an exclusively aggregated and anonymous form in order to verify the correct functioning of the site and application. None of this information is related to the natural person-user of the platform and does not allow identification in any way. It is not necessary to express consent.

E - Security
Concerns the collection of data and information in order to protect the security of the site (spam filters, firewalls, virus detection) and of the Users and to prevent or unmask fraud or abuse to the detriment of the platform. The data are recorded automatically and may possibly also include personal data (IP address) that could be used, in accordance with the laws in force on the subject, in order to block attempts to damage the site itself or to cause damage to other users, or in any case harmful activities. or constituting a crime. These data are never used for the identification or profiling of the User and are periodically deleted. It is not necessary to express consent.

Legal basis of the processing
The processing is carried out in compliance with the following legal bases:

for the specific purposes of the service (purposes A, B and C) the legal basis is represented by the consent (Article 6 paragraph 1 letter and Article 9 paragraph 2 letter a GDPR) relating to the request to use the service. It should be noted that in the absence of consent, the service cannot be provided as the main purpose of the service is lost in meaning.

For the purposes referred to in points D and E, the legal basis is represented by the specific legislation relating to the management of "cookies" on websites.

The platform then processes personal data based on user consent. The granting of consent takes place through a specific flag for the management of the service or as regards cookies, through the banner placed at the bottom of the page. In these ways, visitors and users approve this privacy statement and consent to the processing of their personal data in relation to the purposes described, including any communication to third parties if necessary for the provision of a service. The provision of navigation data and therefore the relative consent to the collection and processing of data is optional. The User can deny consent and can revoke a consent already provided at any time (via the banner at the bottom of the page or the browser settings for cookies, or the Contact link).

The data for the security of the platform and for the prevention of abuse and SPAM, as well as the data for the analysis of site traffic (statistics) in aggregate form, are processed on the basis of the legitimate interest of the Data Controller in protecting the site and of the users themselves. In such cases, the user always has the right to object to the processing of data (see par. User rights).

Data collected and methods of treatment
For the purposes referred to in letters A, B and C, the data necessary for the management of the request and the offer of help are collected. The main categories of data collected are: personal data (name, surname, email address, localization address, image), data of the request (type, description of the request, urgent situation, localization of the need for help), location data of the helper, private individual or organization, for the selection of the geographical area of help, any other information related to particular requests for help. The geolocation point is used only to facilitate the selection of the area and to identify any bidders available in the area. The data is processed according to the principles of minimization, privacy by default and by design.

For the purposes referred to in letters D and E, data is collected in an automated manner. While Users are browsing, information such as those reported here may be collected by way of non-exhaustive example, which is stored in the log files of the server (hosting) of the site: internet protocol address (IP); browser type; parameters of the device used to connect to the site; visit date and time; web page of origin of the visitor (referral) and exit; etc. These data are used for statistical and analytical purposes, in an exclusively aggregated form. The IP address is used exclusively for security purposes and is not crossed with any other data.

Data retention period
The data recorded for the purpose of providing the main service are stored according to the different situations indicated:

If a registered user uses the service, the data are kept for 2 years from the date of last use. At the end of the 2 years the user is notified of the imminent cancellation of the account due to inactivity.

If a registered user does not use the service for the first time for at least 12 months, he is notified of the imminent cancellation from the service and the subsequent removal of his data.

At the expiry of the terms indicated, the data are anonymized in order to be used for aggregate statistical purposes only.

The data collected by the platform during its operation (cookies) are kept for the time strictly necessary to carry out the specified activities. Upon expiry, the data will be deleted or anonymised, unless there are other purposes for their conservation.

The data, such as the IP address, used for site security purposes (blocking attempts to damage the site) are kept for 30 days. Data for analytics (statistics) purposes are stored in aggregate form for 24 months.

Transfer of collected data to third parties

The data collected by the platform are not provided to third parties, except in specific cases:

if it is necessary for the provision of a specific service requested by the User

legitimate request by the judicial authority and only in the cases provided for by law

for carrying out security checks.

Transfer of data to non-EU countries
This platform may share some of the data collected with services located outside the European Union area. In particular with Google, Facebook, and Instagram through social plugins and the Google Analytics service. The transfer is authorized on the basis of specific  decisions of the European Union and of the Guarantor for the protection of personal data, in particular decision 1250/2016 ( Privacy Shield  - here the  information page of the Italian Guarantor ), for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.

Security measures
We treat visitor and user data in a lawful and correct manner, adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. We are committed to protecting the security of your personal data while it is being sent, using Secure Sockets Layer (SSL) software, which encrypts information in transit. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of employees involved in the organization of the site or external subjects (such as third-party technical service providers, hosting providers) may have access to the data.

As already indicated, this site uses cookies, text files that are recorded on the user's terminal or that allow access to information on the user's terminal. Cookies allow information on visitor preferences to be stored, they are used in order to verify the correct functioning of the site and to improve its functionality by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating procedures (e.g. Login, site language), and finally for the analysis of the use of the site by visitors.

The site uses the following categories of cookies:

-  technical cookies, used for the sole purpose of transmitting an electronic communication, to ensure the correct display of the site and navigation within it. Furthermore, they allow to distinguish between the various connected users in order to provide a requested service to the right user (Login), and for site security reasons. Some of these cookies are deleted when the browser is closed (session cookies), others have a longer duration (such as the cookie necessary to keep the user's consent in relation to the use of cookies, which lasts 1 year). Consent is not required for these cookies.

-  analysis cookies, used directly by the site operator to collect information, in aggregate form, on the number of users and how they visit the site. They are assimilated to technical cookies if the service is anonymized.

-  profiling and marketing cookies, used exclusively by third parties other than the owner of this site to collect information on user behaviour while browsing, and on interests and consumption habits, also in order to provide personalized advertising.

By clicking on the confirmation request of the banner present at the first access to the site, the visitor expressly consents to the use of cookies and similar technologies, and in particular to the registration of these cookies on his terminal for the purposes indicated above, or to access via cookies to information on your terminal.

Disabling cookies
The user can refuse the use of cookies and at any time can revoke a consent already provided. Since cookies are connected to the browser used, they can be disabled directly from the browser, thus refusing / revoking consent to the use of cookies, or through the banner at the bottom of the page.

Disabling cookies may prevent the correct use of some functions of the site itself and of the application, in particular the services provided by third parties may not be accessible, and therefore may not be viewable: YouTube videos or other video sharing services; the social buttons of social networks; Google maps.

The instructions for disabling cookies can be found on the following web pages:
Mozilla Firefox  -  Microsoft Internet Explorer  -  Microsoft Edge  -  Google Chrome  -  Opera  -  Apple Safari

Third-party cookies
This site also acts as an intermediary for third-party cookies (such as buttons for social networks), used to provide additional services and features to visitors and to simplify the use of the site itself, or to provide personalized advertising.This site has no control over their cookies entirely managed by third parties and does not have access to the information collected through these cookies. Information on the use of these cookies and their purposes, as well as on how to disable them, are provided directly by the third parties on the pages indicated below.

It is recalled that generally the tracking of users does not involve identification of the same, unless the User is already registered for the service and is not already logged in, in which case it is understood that the User has already expressed his consent directly to the third party when registering for the relevant service (e.g., Facebook).

This site uses cookies from the following third parties:

- Google Inc.  For information on the use of data and their processing by Google, it is recommended to read the privacy policy of Google  and the  methods of use of data by Google when using partner sites or apps .

- Google Analytics: used to analyse the use of the site by users, compile reports on site activity and user behaviour, check how often users visit the site, how the site is tracked, and which pages are visited most frequently. The information is combined with information collected from other sites in order to create a comparative picture of the use of the site compared to other sites of the same category. Collected data: browser ID, date, and time of interaction with the site, page of origin, IP address. Place of data processing: European Union being active the anonymization of the service.

The data collected do not allow the personal identification of users, and are not crossed with other information relating to the same person. They are treated in aggregate form and anonymized (truncated to the last octet). On the basis of a specific agreement (DPA), Google Inc. (data controller) is prohibited from crossing such data with those obtained from other services.

Further information on Google Analytics cookies can be found on the  Google Analytics Cookie Usage on Websites page . The user can selectively disable (opt-out) the collection of data by Google Analytics by installing the specific component provided by Google on their browser (opt out).

Social Network Plugin
This site also incorporates plugins and / or buttons in order to allow easy sharing of content on your favourite social networks. When you visit a page of our website that contains a plugin, your browser connects directly to the servers of the social network from which the plugin is loaded, which server can track your visit to our website and, if necessary, associate it. to your social media account, in particular if you are logged in at the time of the visit or if you have recently surfed on one of the websites containing social plugins. If you do not want the social network to record the data relating to your visit to our website, you must log out of your social network account and, probably, delete the cookies that the social network has installed in your browser.

Plugins are installed on this site with advanced privacy protection functions for Users, which do not send cookies or access cookies on the User's browser when the page is opened but only after clicking on the plugin.

The collection and use of information by these third parties are governed by their respective privacy policies to which you are kindly requested to refer.

-  Facebook  ( cookie information link )
- Instagram (cookie information link ) -  Twitter  ( cookie information link ) -  LinkedIn  ( cookie information link ) -  Google+  ( cookie information link ).

User rights
Pursuant to European Regulation 679/2016 (GDPR), the User can, according to the methods and within the limits established by current legislation, exercise the following rights:

- object in whole or in part, for legitimate reasons, to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication; - request confirmation of the existence of personal data concerning him (right of access); - know its origin; - receive intelligible communication; - have information about the logic, methods and purposes of the processing; - request the updating, rectification, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including those no longer necessary for the pursuit of the purposes for which they were collected.

- in cases of consent-based processing, receive only the cost of any support, its data provided to the owner, in a structured and readable form by a data processor and in a format commonly used by an electronic device; - the right to lodge a complaint with the Supervisory Authority (Privacy Guarantor -  link to the Guarantor page ); - as well as, more generally, to exercise all the rights that are recognized by the current provisions of the law.

Requests should be addressed to the Data Controller.Updates
This privacy policy is updated on ……………2022.